Telus International, a renowned global digital customer experience (CX) and process innovation company, offers a diverse range of job opportunities across various domains and locations. With a mission to unlock customer value through digital solutions and an unwavering commitment to employee growth, the company has established itself as an attractive destination for professionals seeking challenging roles and a supportive work environment.
About Telus International
Headquartered in Vancouver, Canada, Telus International is a subsidiary of Telus Corporation, a leading telecommunications company. The company’s expertise lies in its ability to deliver digital solutions and services to businesses across the globe, with a focus on enhancing customer experiences and optimizing operations. Telus International operates across multiple sectors, including technology, communications, media, entertainment, gaming, and health.
Telus International's workforce consists of over 50,000 team members, spread across 25 countries. The company fosters a culture of innovation, collaboration, and diversity, recognizing the importance of diverse perspectives in driving business success. With a strong focus on employee development, the company offers various training programs, mentorship opportunities, and career growth pathways to support its employees' professional journeys.
Job Opportunities at Telus International
Telus International offers a wide array of job roles to suit diverse skill sets and career aspirations. Some of the key areas where job opportunities abound include:
Customer Experience and Support
The company’s core expertise lies in providing exceptional customer experience and support services. Job roles in this domain include:
- Customer Service Representatives: These professionals handle customer inquiries, provide product/service support, and ensure a positive customer journey.
- Technical Support Specialists: Focused on resolving technical issues, these experts offer guidance and support to customers facing technology-related challenges.
- Chat/Email Support Agents: Responsible for handling customer queries and providing timely responses through chat and email channels.
- Social Media Moderators: They monitor and moderate online communities, ensuring a safe and positive environment for customers interacting via social media platforms.
Sales and Marketing
Telus International’s sales and marketing teams play a crucial role in driving business growth and customer acquisition. Some of the job roles in this domain include:
- Sales Executives: These professionals are responsible for generating new business opportunities, negotiating deals, and fostering client relationships.
- Marketing Specialists: Marketing experts at Telus International develop and execute marketing strategies, leveraging various digital channels to promote the company’s products and services.
- Digital Marketing Analysts: Analysts in this role provide insights and recommendations based on market research and data analysis, aiding in the refinement of marketing strategies.
- Content Writers: Content writers create engaging and informative content, from blog posts to social media updates, to enhance brand visibility and customer engagement.
Technology and Innovation
Telus International’s technology and innovation teams drive digital transformation and develop cutting-edge solutions. Here are some key job roles:
- Software Engineers: Engineers in this role design, develop, and maintain software solutions, ensuring high-quality, scalable, and secure code.
- Data Scientists: Data scientists analyze complex data sets, develop predictive models, and provide data-driven insights to support business decision-making.
- Product Managers: Product managers at Telus International lead the development and launch of new products, ensuring they meet customer needs and market demands.
- UX/UI Designers: These designers create intuitive and visually appealing user interfaces, enhancing the overall user experience of Telus International’s digital products and services.
Operations and Administration
The operations and administration teams ensure the smooth functioning of Telus International’s global operations. Key job roles include:
- Project Managers: Project managers lead cross-functional teams, ensuring projects are delivered on time, within budget, and meet defined quality standards.
- Business Analysts: Business analysts conduct in-depth analyses of business processes, providing recommendations for process improvement and optimization.
- Human Resources Professionals: HR specialists at Telus International support employee recruitment, onboarding, and retention, fostering a positive and inclusive work environment.
- Finance and Accounting Experts: These professionals manage financial operations, ensuring accurate reporting, budgeting, and compliance with financial regulations.
Why Choose Telus International
Telus International offers a unique and rewarding work environment, driven by its core values of agility, collaboration, customer focus, integrity, and diversity. Here are some key reasons why professionals choose to build their careers at Telus International:
Diverse Career Opportunities
The company’s diverse range of business domains and global presence offers employees the chance to explore various career paths and work in a dynamic, fast-paced environment.
Focus on Employee Growth
Telus International places a strong emphasis on employee development, providing access to comprehensive training programs, mentorship opportunities, and career advancement pathways.
Innovative Culture
The company’s commitment to innovation and digital transformation fosters a culture of creativity and encourages employees to explore new ideas and technologies.
Inclusive Work Environment
Telus International promotes an inclusive and diverse workplace, recognizing the value of diverse perspectives and backgrounds in driving business success.
Competitive Benefits
The company offers a competitive benefits package, including health and wellness programs, flexible work arrangements, and opportunities for international collaboration and travel.
Application Process
To apply for jobs at Telus International, candidates can visit the company’s career website and search for open positions based on their skills, interests, and location preferences. The application process typically involves submitting a resume and cover letter, followed by online assessments and interviews with hiring managers and team leads.
Frequently Asked Questions
What are the eligibility criteria for applying to Telus International jobs?
+Telus International welcomes applications from professionals with diverse backgrounds and skill sets. While specific eligibility criteria may vary depending on the role, the company typically seeks candidates with relevant industry experience, strong communication skills, and a customer-centric mindset. Some roles may also require technical expertise or proficiency in specific software or tools.
How can I improve my chances of being selected for a Telus International job?
+To enhance your chances of selection, ensure your resume and cover letter highlight your relevant skills, experiences, and achievements. Tailor your application to the specific job role and demonstrate how your qualifications align with the company’s needs. Additionally, be prepared to showcase your customer service orientation, problem-solving abilities, and willingness to learn and adapt in a dynamic work environment.
What is the typical timeline for the application and interview process at Telus International?
+The application and interview process timeline can vary depending on the role and the volume of applications received. Generally, it takes a few weeks from the time of application to the final interview stage. However, in some cases, the process may be expedited, especially for roles with urgent hiring needs. Stay proactive and maintain regular communication with the recruitment team to stay updated on the status of your application.
Does Telus International offer remote work opportunities?
+Yes, Telus International recognizes the benefits of remote work and offers flexible work arrangements for certain roles. Depending on the nature of the position and business needs, some roles may be fully remote, while others may offer a hybrid work model. When applying for a role, be sure to review the job description to understand the work location requirements and any potential remote work opportunities.
What training and development opportunities are available at Telus International?
+Telus International is committed to investing in its employees’ growth and development. The company offers a range of training programs, workshops, and mentorship opportunities to enhance skills and knowledge. These initiatives cover various topics, from customer service excellence to technical proficiency and leadership development. Additionally, employees have access to online learning platforms and resources to support their continuous learning journey.
